Forums

Is there an issue with after sales support?

Forums/ The 7th Citadel/ Errors on the game8 posts
64x64
Posted
#1
I have been trying to contact after sales support, but am getting no response.
Are Serious Pulp still supporting their products?
64x64
Posted
#2
First, Hello ! -)

Yes, the after sales support works.
There may be various technical reasons why your response was not considered.
- When did you use the form ? (if early, you should wait a little bit because there are some days off in France)
- Could you please retry directly by email (not the form) ? Use :

Please, let us know if the problem is solve.
resource_fire Firebird resource_fire (ma ludothèque)
T7Continent : icon_succes DV, OG, LG --- icon_curse SI, [CD+SI] --- icon_success-left Histoire, Pénitence, Funéraille --- card_type_temporary_event [SI+TS]
T7Citadel : card_type_temporary_event
64x64
Posted
#3
Thanks For the feedback. I raised the call on the 23rd April. I did get an initial response, but have heard nothing since. I will try the email you suggested/
.
64x64
Posted
#4
Well, I have tried that email and still no response. Not very good customer service!
64x64
Posted
#5
Firebird wrote:
you should wait a little bit because there are some days off in France.

==> 1st to 4th may : Long weekend
==> 8th to 11th may : Long weekend
resource_fire Firebird resource_fire (ma ludothèque)
T7Continent : icon_succes DV, OG, LG --- icon_curse SI, [CD+SI] --- icon_success-left Histoire, Pénitence, Funéraille --- card_type_temporary_event [SI+TS]
T7Citadel : card_type_temporary_event
64x64
Posted
#6
Still nothing - its been 3 weeks now '(
64x64
Posted
#7
Was yours issue solved? Alternatively you could try message them directly on http://boardgamegeek.com, I think both Bruno and Ludovic have account there.
64x64
Posted
#8
To inform players:
ChrisChamberlain's request has finally been processed.
The processing delay was due to too many and too regular reminders (for example, every 2 days). This caused a request to be pushed to the back of the queue in the customer service information system. Fortunately, this is a rare occurrence, and the Serious Poulp team attempts to detect these situations when they occur.
It is recommended to wait at least a week after submitting a request before sending a reminder.
resource_fire Firebird resource_fire (ma ludothèque)
T7Continent : icon_succes DV, OG, LG --- icon_curse SI, [CD+SI] --- icon_success-left Histoire, Pénitence, Funéraille --- card_type_temporary_event [SI+TS]
T7Citadel : card_type_temporary_event
Forums/ The 7th Citadel/ Errors on the game8 posts
Log in & Answer