Forums

Shipping notices with no tracking info?

Forums/ The 7th Citadel/ General3 posts
64x64
Posted
#1
Just received a shipping notice from Serious Poulp pledge Manager!

I did not receive any notice from Aetherworks, the fulfillment house for Aus/NZ.

I also didn't receive a tracking number, which the email indicates I should have:

"You can get tracking information for your package by logging into the pledge manager: https://pm.seriouspoulp.com/the7thcitadel/"

All I see when I log in is "order status: shipped" but no tracking.

What have others received?
64x64
Posted
#2
Update: Sarah reached out and provided me with my tracking number. It should have populated on the pledge Manager.
64x64
Posted
#3
I am also Aus based, so distribution through Aetherworks. My pledge manager had the same issue as yours, the tracking info didn't get populated. However ~1 day after the PM shipping notification I received tracking info from AusPost/it showed up on my AusPost app.

I actually got sent an extra copy of my pledge, weirdly. I've contacted Aetherworks and am returning the extra. I hope it's not a widespread issue leading to some people missing out on their pledges!
Forums/ The 7th Citadel/ General3 posts
Log in & Answer