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I have been trying to contact after sales support, but am getting no response.
Are Serious Pulp still supporting their products?

First, Hello !

Yes, the after sales support works.
There may be various technical reasons why your response was not considered.
- When did you use the form ? (if early, you should wait a little bit because there are some days off in France)
- Could you please retry directly by email (not the form) ? Use : kickstarter@seriouspoulp.com

Please, let us know if the problem is solve.

Thanks For the feedback. I raised the call on the 23rd April. I did get an initial response, but have heard nothing since. I will try the email you suggested/
.

Well, I have tried that email and still no response. Not very good customer service!

==> 1st to 4th may : Long weekend
==> 8th to 11th may : Long weekend

Still nothing - its been 3 weeks now

Was yours issue solved? Alternatively you could try message them directly on http://boardgamegeek.com, I think both Bruno and Ludovic have account there.

To inform players:
ChrisChamberlain's request has finally been processed.
The processing delay was due to too many and too regular reminders (for example, every 2 days). This caused a request to be pushed to the back of the queue in the customer service information system. Fortunately, this is a rare occurrence, and the Serious Poulp team attempts to detect these situations when they occur.
It is recommended to wait at least a week after submitting a request before sending a reminder.

This is not quite correct. This is the last message I received from Serious Poulp:-
"Your replacement cards were sent on April 24th by mail from France,".
So, the delay was not my chasing that caused the problem. In fact I DID wait 1 week before chasing the issue!

In this email I was also told:-
"First of all, it is important to understand that each time you send a new email, your ticket is pushed back to the end of the list with the most recent ones. This means that the more emails you send about the same issue, the longer the response time will be."
This was after 3 weeks of chasing!!! And this is the first time I was told, of this odd process.
So the new cards were (maybe) sent 1 month ago, but have not arrived.
It seems there is no logical possibility of chasing faults with Serious Poulps products.
This really isn't good customer service.

Nope - sadly not. I did get an update last week, claiming they had posted the replacements on the 24th April (not sure why it would take 4 weeks for a postal service from France...).

I am sorry for your experience. I wonder why @Firebird is spreading incorrect info about your issue. Also, this whole "each time you send mail you go to the end of the queue" is really strange..... I have never heard anything similar before from other supports. This means all the emails from all the users are mixed into one queue? Why don't they have separate email thread for each user? What if someone needs to contact support because of separate unrelated topics every other day? Then they will never get answer because of this?