Profil de ChrisChamberlain

Nope - sadly not. I did get an update last week, claiming they had posted the replacements on the 24th April (not sure why it would take 4 weeks for a postal service from France...).

This is not quite correct. This is the last message I received from Serious Poulp:-
"Your replacement cards were sent on April 24th by mail from France,".
So, the delay was not my chasing that caused the problem. In fact I DID wait 1 week before chasing the issue!

In this email I was also told:-
"First of all, it is important to understand that each time you send a new email, your ticket is pushed back to the end of the list with the most recent ones. This means that the more emails you send about the same issue, the longer the response time will be."
This was after 3 weeks of chasing!!! And this is the first time I was told, of this odd process.
So the new cards were (maybe) sent 1 month ago, but have not arrived.
It seems there is no logical possibility of chasing faults with Serious Poulps products.
This really isn't good customer service.

Still nothing - its been 3 weeks now

Well, I have tried that email and still no response. Not very good customer service!

Thanks For the feedback. I raised the call on the 23rd April. I did get an initial response, but have heard nothing since. I will try the email you suggested/
.

I have been trying to contact after sales support, but am getting no response.
Are Serious Pulp still supporting their products?